Privacy policy

Dispatchly is operated by TMK Consultoria Ltda. Contact: tmk@terosmk.com.

What we use

We store your shop domain, shop name, production settings, rules, holidays, Shopify subscription state and the authorization session needed to run the app. We read product and collection identifiers and titles to apply your rules, and the main product template to check whether the app block is installed.

If you enable automatic fulfillment holds, we read order identifiers, requested dates, product identifiers, quantities, cancellation state and fulfillment status. We store order and fulfillment identifiers, requested dates, calculated shipping dates and processing errors to apply and release holds. We do not request names, shipping addresses, email addresses, phone numbers or payment card details. Shopify handles subscription payment. Storefront requests include a product identifier; we do not create customer profiles or tracking cookies.

Retention and deletion

A daily cleanup deletes completed scheduling records after 90 days without changes. Records for active holds and unresolved errors stay until resolved.

Uninstalling revokes app access and pauses the promise. Shop settings and fulfillment schedules are removed when Shopify sends its shop redaction request, normally at least 48 hours after uninstall. Security and webhook delivery identifiers may be retained for up to 30 days. Contact us to request access, correction or deletion of your app data.

Service providers

Shopify processes app authorization and billing. Railway hosts the application and PostgreSQL database and processes shop configuration on our behalf. We do not sell personal data.

Last updated October 25, 2026.